Digital resources tagged with ‘communication’

An 'Australian Culture Capsule'

A teacher at a call centre college in India takes students through some general knowledge about 'Downunder Australia'.

Call centre ethics

Customer queries are often secretly diverted to Delhi call centres, where Indians are taught to speak and think like their American, British and Australian callers.

Call centres and cultural identity

The training program for employees at a call centre in India and the protocols and procedures they must follow.

Community radio

Gary Adams describes the experience in the 1970s of listening to pirate radio stations and how this led to the demand for public radio.

Constructing the East-West Rail Link

Rare archival footage from 1910 shows camels carrying heavy supplies across the desert. Railway labourers are building the 1400 km railway that will finally link Western Australia with the Eastern States.

Imparja: Indigenous Broadcasting

Imparja Television allows Indigenous communities to tell their stories and to communicate both with each other as well as the wider Australian community.

In a 21st century call centre, India.

In an Indian call centre, graduates, keen for employment, learn how to communicate globally with diverse clients from the USA, Australia and the UK.

Launch of TV

Liz Jacka provides a brief history of the debate on how to establish television broadcasting in Australia. Tim Bowden recalls the enthusiasm with which Australians embraced television.

Menzies' Forgotten People Speech

With the “Forgotten People” radio talks, Robert Menzies begins reaching out, pitching himself in more domestic, family friendly, homely terms.

New technologies create new TV formats

John Safran talks about the unique techniques, structure and ideas of reality TV.

News as Entertainment

John Safran talks about the use of 'doorstopping' in current affairs programs. Scott Goodings traces the celebrity and entertainment value of today's news broadcasts to the 'news wars' of the late 1980s.

Newsreels before sound

Newsreels included events of both political and social importance and were screened all day long in specially designed cinemas.

Newsreels boost morale

Newsreels of the war boosted the morale of Australians at the home front. The newsreel of Australian troops on the Kokoda Track shared the Oscar for Best Documentary in 1942.

Online Communities

ALTOS - an online chat community based in Germany - provided a 'world without borders' for its members.

The Digital Divide

Trevor Barr reminds us that more than half of the world's population does not have access to the Internet. Stephen Mayne shares his belief that the digital divide will prevent Internet broadcasts from reaching entire populations in the way that television or radio broadcasts can.

Trade Routes

Australian ‘prehistory’ is the time before written language was used to record information. Culture was passed from one group to another, and from one generation to the next, in oral form, ceremonial dance, and through rock and bark visual art.

TV Soap Opera

TV soap operas have the ability to reflect Australian society and culture and connect people through the shared memory of watching a television show.