Digital resources tagged with ‘Diverted to Delhi’

An 'Australian Culture Capsule'

A teacher at a call centre college in India takes students through some general knowledge about 'Downunder Australia'.

Call centre ethics

Customer queries are often secretly diverted to Delhi call centres, where Indians are taught to speak and think like their American, British and Australian callers.

Call centres and cultural identity

The training program for employees at a call centre in India and the protocols and procedures they must follow.

In a 21st century call centre, India.

In an Indian call centre, graduates, keen for employment, learn how to communicate globally with diverse clients from the USA, Australia and the UK.